Application Maintenance

We ensure – when performing selective out-tasking, for example –
that your software runs smoothly. Our services comprise:

Incident/problem management
• Error analysis
• Compilation and use of workarounds
• Root cause analysis
• RFC management (internal or external clients/SW manufacturers)
• Performance tuning

Change/release management
• Collecting, evaluating and managing RFC’s
• SW release scheduling
• SW packaging
• Roll-out scheduling and support

SW-integration
• Integration of your SW with existing configuration processes
• Connection with data backup processes
• Operation of client interfaces for technical integration

Project management
• Project / sub-project management.